> ## Documentation Index
> Fetch the complete documentation index at: https://support.myapps.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting support

> Check status, find the right docs, then reach a human

## Start here

<Steps>
  <Step title="Check status">
    [Status](/status) reports image, video, audio, and workflow availability separately, plus per-model status. Most "it stopped working" questions are answered there — and **failed runs aren't charged**, so an incident costs you nothing but time.
  </Step>

  <Step title="Check the FAQ for your output type">
    [Image](/faq/image) · [Video](/faq/video) · [Audio](/faq/audio)
  </Step>

  <Step title="Then get in touch">
    If status is clean and the FAQ doesn't cover it, report it — with the details below.
  </Step>
</Steps>

## Common answers

<AccordionGroup>
  <Accordion title="My generation failed">
    Check [status](/status) first, including per-model status — one model can be degraded while its whole category looks healthy. Failed runs aren't charged. Trying a different model in the same capability is usually the fastest unblock.
  </Accordion>

  <Accordion title="I ran out of credits">
    Upgrade or buy a credit pack on [Billing](/credits). Packs add permanent credits on top of your monthly allowance.
  </Accordion>

  <Accordion title="A model I want is greyed out">
    Access is per plan. The picker marks what your plan can't run rather than hiding it. See [Credits & Plans](/credits).
  </Accordion>

  <Accordion title="My credits went down faster than expected">
    Check [Analytics](/advanced/analytics) — it breaks generations down by model and family. Video and audio often bill per second, so duration matters more than run count.
  </Accordion>

  <Accordion title="I can't find something I generated">
    [My Assets](/assets) holds everything, and [Prompt History](/library/prompt-history) holds every prompt. If you were in a team account when you made it, switch to that account — assets belong to the account that created them.
  </Accordion>

  <Accordion title="Where did my team's credits go?">
    A team account is one shared pool and any member can spend it. There's no per-member limit. See [Accounts & Teams](/billing/account).
  </Accordion>

  <Accordion title="My integration key stopped working">
    See [API keys](/integrations/api-keys) — a `401` usually means the key is disabled or the header is malformed; a `403` means it lacks the scope.
  </Accordion>
</AccordionGroup>

## Reporting a problem

Include these and it gets diagnosed on the first reply:

* **What you ran** — the model and the surface (Generate, Agent, Boards…)
* **When** — roughly, so it can be matched against incidents
* **What happened** versus what you expected
* **Whether it repeats**, or happened once
* **Whether other models work** for the same capability

<Warning>
  Never include an API key or integration token in a support message or screenshot. If you've already sent one, disable it in **Integrations** immediately.
</Warning>

## Other products

<CardGroup cols={2}>
  <Card title="Pixio ComfyUI" icon="diagram-project" href="/comfyui/overview">
    Your own ComfyUI workflows as an API — separate product, separate API. Start with its [troubleshooting](/comfyui/troubleshooting) page.
  </Card>

  <Card title="Pixio Canvas for iPad" icon="paintbrush" href="/pixio-canvas/support">
    The iPad drawing and tracing app — its own setup and support.
  </Card>

  <Card title="Integrations" icon="plug" href="/integrations/overview">
    API keys, the Claude skill, and what you can automate.
  </Card>

  <Card title="AI Tutor" icon="graduation-cap" href="https://myapps.ai">
    A separate product with its own docs in this site.
  </Card>
</CardGroup>


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