> ## Documentation Index
> Fetch the complete documentation index at: https://support.myapps.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ & Contact

> Answers about keys, credits, offline drawing, Apple Pencil, storage, stencils, and support.

<AccordionGroup>
  <Accordion title="Do I need a Pixio Canvas account?">
    No. Pixio Canvas has no native account registration. Local drawing works immediately. Optional cloud features use a Pixio API key that you provide from your own Pixio account.
  </Accordion>

  <Accordion title="Does the app include the developer's API key?">
    No. A production or TestFlight build does not bundle a Pixio key. Every user supplies their own. A key already visible on your iPad came from that device's Keychain.
  </Accordion>

  <Accordion title="Is AI required?">
    No. Quiet mode, drawing, layers, undo and redo, bundled guides, local canvases, and Photo-to-Stencil work without AI. Whisper, Duet, Generate Stencil, Animate, and Pixio Library are cloud features.
  </Accordion>

  <Accordion title="Do I need an Apple Pencil?">
    No. Finger drawing is supported. Apple Pencil provides a more natural drawing and tracing experience when available.
  </Accordion>

  <Accordion title="Can I draw offline?">
    Yes. Local drawing and stencil tools work offline after the app is installed. Pixio AI and Pixio Library require internet access.
  </Accordion>

  <Accordion title="Do AI features cost money?">
    The app does not sell subscriptions, credits, or API access. AI requests use credits from the connected Pixio account. Cost varies by the live model and request.
  </Accordion>

  <Accordion title="What is the difference between Photo-to-Stencil and Generate Stencil?">
    Photo-to-Stencil converts an image you choose on the iPad and saves it under Custom Stencils without an AI request. Generate Stencil sends your description through Pixio to a compatible image model after permission and can use credits.
  </Accordion>

  <Accordion title="Does AI replace my drawing?">
    No. Companion results arrive as separate layers. Your ink stays editable, and new ink drawn while Duet is working remains above the result.
  </Accordion>

  <Accordion title="Where are my drawings stored?">
    The local Library stores Pixio Canvas documents on the iPad. Pixio Library is separate and displays cloud assets associated with the connected Pixio key.
  </Accordion>

  <Accordion title="How do I disconnect Pixio?">
    Open **Settings → Companion Key → Remove key**. You can also withdraw permission under **Settings → AI Processing**. Neither action automatically deletes local drawings or existing cloud assets.
  </Accordion>

  <Accordion title="How do I delete a canvas or stencil?">
    Delete a canvas from the local Library, remove an entry from Custom Stencils, or delete an individual canvas layer. The red trash control clears the current canvas only after confirmation.
  </Accordion>
</AccordionGroup>

## Contact

Email **Pixio Canvas Support** at [nkukaj@mytsi.org](mailto:nkukaj@mytsi.org). We aim to respond within 24–72 hours.

Include the device, OS and app versions, exact message, and reproduction steps. Attach a screenshot only when it does not reveal sensitive artwork or account information.

<Warning>
  Never send passwords or a complete Pixio API key. Support will not ask you to publish or email the key.
</Warning>

* [Pixio Canvas Support hub](/pixio-canvas/support)
* [Troubleshooting](/pixio-canvas/troubleshooting)
* [Privacy & Data Handling](/pixio-canvas/privacy)
* [Pixio Privacy Policy](https://beta.pixio.myapps.ai/privacy-policy)