> ## Documentation Index
> Fetch the complete documentation index at: https://support.myapps.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Status

> Live service availability, uptime, and incident updates

The [status page](https://beta.pixio.myapps.ai/status) shows live service availability, uptime, and incident updates. Check it first when something isn't working — it usually answers the question faster than a support message.

## Service groups

Status is reported per area, so you can tell whether the problem is Pixio-wide or specific to what you're doing:

* **Image generation**
* **Video generation**
* **Audio generation**
* **Workflow automations**

A single group degrading is common — video can be struggling while images are fine.

## What you'll see

|                           |                                                                                          |
| ------------------------- | ---------------------------------------------------------------------------------------- |
| **Active incidents**      | What's degraded right now                                                                |
| **Recovered in last 72h** | Recently resolved — useful if a run failed an hour ago                                   |
| **Per-model status**      | [Model status](https://beta.pixio.myapps.ai/status/models) drills into individual models |
| **History**               | Past incidents over time                                                                 |

Two messages worth understanding:

* *"A large share of requests is failing right now"* — real disruption; wait rather than burning credits on retries
* *"No meaningful traffic in the last 24 hours"* — not enough volume to judge, not an outage

## When a generation fails

<Steps>
  <Step title="Check status">
    If the relevant group shows an incident, that's your answer — wait it out. **Failed runs aren't charged.**
  </Step>

  <Step title="Check the specific model">
    [Model status](https://beta.pixio.myapps.ai/status/models) can show one model failing while its group looks healthy.
  </Step>

  <Step title="Try a different model">
    Same capability, different family — usually the fastest route to an unblocked result.
  </Step>

  <Step title="Then report it">
    If status is clean and the failure repeats, it's worth reporting. Include what you ran and when.
  </Step>
</Steps>

<Info>
  A model can be degraded upstream while everything else works normally. That's why per-model status exists — check it before concluding your inputs are wrong.
</Info>

## Related

* [Credits & Plans](/credits) — failed generations aren't charged
* [FAQ & Support](/faq/support) — getting help