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Frequently Asked Questions

Find answers to common questions about Machine, its capabilities, and how to get the most out of your experience.

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General Questions

Machine is an AI assistant that helps you accomplish real-world tasks through natural conversation. It combines powerful capabilities like browser automation, file management, command-line execution, and API integration to solve complex problems and automate workflows.
Unlike many AI assistants that can only provide information or generate content, Machine can actively perform tasks on your behalf. It can browse the web, create and edit files, run system commands, and integrate with external services—all through simple conversations.
No! Machine is designed to be accessible to users of all technical skill levels. You can communicate in plain language, and Machine will handle the technical details. Of course, users with technical knowledge can provide more specific instructions when needed.
Yes, Machine works on smartphones and tablets through our responsive web interface. We also offer dedicated mobile apps for iOS and Android with optimized experiences for on-the-go use.

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Account & Access

No! Machine is designed to be accessible to users of all technical skill levels. You can communicate in plain language, and Machine will handle the technical details. Of course, users with technical knowledge can provide more specific instructions when needed.
Yes, Machine works on desktop computers, laptops, tablets, and smartphones. Your conversations and files sync automatically across all your devices, so you can seamlessly switch between them.
Usage limits depend on your subscription plan. The Basic plan includes specific monthly limits on conversations and tasks, while Professional and Enterprise plans offer higher or unlimited usage. You can view your current usage in the Account Settings.
To create an account, visit machine.myapps.ai and click “Sign Up.” You can register using your email address, Google account, or Microsoft account. Follow the prompts to complete your profile setup.
Yes, you can upgrade or downgrade your subscription at any time. Go to Account Settings → Subscription to view available plans and make changes. When upgrading, the new features become available immediately. When downgrading, the change takes effect at the end of your current billing cycle.
If you’ve forgotten your password, click “Forgot Password” on the login screen. Enter your email address, and we’ll send you a secure link to reset your password. For security reasons, the link expires after 30 minutes.
Each Machine account is designed for individual use. One account corresponds to one user. For different users, separate Machine accounts are required.

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Billing & Usage

Machine offers monthly and annual subscription plans. Monthly plans are billed every 30 days, while annual plans are billed once per year with a discount. Your subscription automatically renews until canceled.
We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. Enterprise customers can also pay by invoice with net-30 terms.
Each subscription tier includes a set amount of usage across different features. For example, the Standard plan includes 100 hours of automation per month. Usage resets on your billing date. If you need more usage, you can upgrade your plan or purchase additional usage as needed.
Yes, you can cancel your subscription at any time from Account Settings → Subscription → Cancel Subscription. When you cancel, you’ll continue to have access to your current plan until the end of your billing period.
We offer a 7-day money-back guarantee for new subscriptions. If you’re not satisfied with Machine within the first week, contact support for a full refund. After this period, refunds are handled on a case-by-case basis.

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Files & Data

Machine supports most common file formats, including:
  • Documents: PDF, DOCX, TXT, RTF, HTML, MD
  • Spreadsheets: XLSX, CSV, TSV
  • Images: JPG, PNG, GIF, BMP, SVG
  • Code: Most programming and markup languages
  • Audio: MP3, WAV, OGG, FLAC
  • Video: MP4, MOV, AVI (limited analysis capabilities)
If you need to work with a specific file type not listed here, you can ask Machine if it’s supported.
Each subscription tier includes different storage limits. The maximum file size for uploads is 100MB per file. Enterprise plans offer expanded storage options for greater needs.
Machine can only access files you explicitly upload or create within the platform. It cannot directly access your local file system without your permission, and all file operations are securely handled within your workspace.

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Technical Requirements

Machine works on all modern browsers, including:
  • Google Chrome (recommended)
  • Mozilla Firefox
  • Microsoft Edge
  • Safari
  • Opera
We recommend keeping your browser updated to the latest version for optimal performance.
Machine’s web interface has minimal system requirements:
  • 4GB RAM (8GB recommended)
  • Modern web browser
  • Stable internet connection (minimum 5Mbps)
For demanding automation tasks, a more powerful system may improve performance.
Machine requires an internet connection to function as it runs in the cloud. However, some capabilities are cached for limited offline use, and you can access previously created files while offline.

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Features & Capabilities

Yes! Machine can generate code in various programming languages based on your requirements. It can create complete applications, scripts, or code snippets, and can help debug existing code.
Machine’s interface runs in your browser, but the core technology operates on secure cloud servers. This architecture provides powerful capabilities without taxing your local device’s resources.
Yes, with Professional and Enterprise plans, you can schedule automation tasks to run on a recurring basis—hourly, daily, weekly, or monthly—without manual intervention.

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Security & Privacy

Yes, security is our top priority. All data is encrypted in transit and at rest. We implement strict access controls, regular security audits, and follow industry best practices. For more details, see our Security & Privacy page.
Conversations are stored to maintain context and improve your experience. You can control data retention in your privacy settings, and you have the option to disable conversation history if preferred.
Yes, you can delete specific conversations, files, or your entire account data at any time through your account settings. When you delete your data, it’s permanently removed from our systems according to our data retention policy.

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Troubleshooting

If Machine is running slowly:
  1. Refresh your browser
  2. Clear your browser cache
  3. Check your internet connection
  4. Try a different browser
  5. Reduce the number of open workspaces
If problems persist, contact our support.
Common errors and their solutions are documented in our Machine Errors page. If you encounter an error not covered there, please contact support with the specific error message and what you were trying to do.
We welcome your feedback! To report a bug or suggest a feature:
  1. Click on the “Feedback” button in the bottom right corner
  2. Select “Report a Bug” or “Suggest a Feature”
  3. Fill out the form with as much detail as possible
We review all submissions and will follow up if we need additional information.

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Still Have Questions?

If your question isn’t answered here, please contact our support: Our support is available Monday through Friday, 9 AM to 6 PM Eastern Time, with limited weekend coverage for urgent issues.