Machine
Frequently Asked Questions
Common questions about Machine
Frequently Asked Questions
Find answers to common questions about Machine, its capabilities, and how to get the most out of your experience.General Questions
What is Machine?
What is Machine?
Machine is an AI assistant that helps you accomplish real-world tasks through natural conversation. It combines powerful capabilities like browser automation, file management, command-line execution, and API integration to solve complex problems and automate workflows.
How is Machine different from other AI assistants?
How is Machine different from other AI assistants?
Unlike many AI assistants that can only provide information or generate content, Machine can actively perform tasks on your behalf. It can browse the web, create and edit files, run system commands, and integrate with external services—all through simple conversations.
Does Machine require any technical knowledge?
Does Machine require any technical knowledge?
No! Machine is designed to be accessible to users of all technical skill levels. You can communicate in plain language, and Machine will handle the technical details. Of course, users with technical knowledge can provide more specific instructions when needed.
Can I use Machine on mobile devices?
Can I use Machine on mobile devices?
Yes, Machine works on smartphones and tablets through our responsive web interface. We also offer dedicated mobile apps for iOS and Android with optimized experiences for on-the-go use.
Account & Access
Do I need technical skills to use Machine?
Do I need technical skills to use Machine?
No! Machine is designed to be accessible to users of all technical skill levels. You can communicate in plain language, and Machine will handle the technical details. Of course, users with technical knowledge can provide more specific instructions when needed.
Can I use Machine on multiple devices?
Can I use Machine on multiple devices?
Yes, Machine works on desktop computers, laptops, tablets, and smartphones. Your conversations and files sync automatically across all your devices, so you can seamlessly switch between them.
Is there a limit to how much I can use Machine?
Is there a limit to how much I can use Machine?
Usage limits depend on your subscription plan. The Basic plan includes specific monthly limits on conversations and tasks, while Professional and Enterprise plans offer higher or unlimited usage. You can view your current usage in the Account Settings.
How do I create a Machine account?
How do I create a Machine account?
To create an account, visit machine.myapps.ai and click “Sign Up.” You can register using your email address, Google account, or Microsoft account. Follow the prompts to complete your profile setup.
Can I change my subscription plan?
Can I change my subscription plan?
Yes, you can upgrade or downgrade your subscription at any time. Go to Account Settings → Subscription to view available plans and make changes. When upgrading, the new features become available immediately. When downgrading, the change takes effect at the end of your current billing cycle.
How do I reset my password?
How do I reset my password?
If you’ve forgotten your password, click “Forgot Password” on the login screen. Enter your email address, and we’ll send you a secure link to reset your password. For security reasons, the link expires after 30 minutes.
Can I have multiple users on my account?
Can I have multiple users on my account?
Each Machine account is designed for individual use. One account corresponds to one user. For different users, separate Machine accounts are required.
Billing & Usage
How does Machine billing work?
How does Machine billing work?
Machine offers monthly and annual subscription plans. Monthly plans are billed every 30 days, while annual plans are billed once per year with a discount. Your subscription automatically renews until canceled.
What payment methods are accepted?
What payment methods are accepted?
We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. Enterprise customers can also pay by invoice with net-30 terms.
How do usage limits work?
How do usage limits work?
Each subscription tier includes a set amount of usage across different features. For example, the Standard plan includes 100 hours of automation per month. Usage resets on your billing date. If you need more usage, you can upgrade your plan or purchase additional usage as needed.
Can I cancel my subscription?
Can I cancel my subscription?
Yes, you can cancel your subscription at any time from Account Settings → Subscription → Cancel Subscription. When you cancel, you’ll continue to have access to your current plan until the end of your billing period.
Is there a refund policy?
Is there a refund policy?
We offer a 7-day money-back guarantee for new subscriptions. If you’re not satisfied with Machine within the first week, contact support for a full refund. After this period, refunds are handled on a case-by-case basis.
Files & Data
What file types does Machine support?
What file types does Machine support?
Machine supports most common file formats, including:
- Documents: PDF, DOCX, TXT, RTF, HTML, MD
- Spreadsheets: XLSX, CSV, TSV
- Images: JPG, PNG, GIF, BMP, SVG
- Code: Most programming and markup languages
- Audio: MP3, WAV, OGG, FLAC
- Video: MP4, MOV, AVI (limited analysis capabilities)
How much storage do I get?
How much storage do I get?
Each subscription tier includes different storage limits. The maximum file size for uploads is 100MB per file. Enterprise plans offer expanded storage options for greater needs.
Can Machine access my local files?
Can Machine access my local files?
Machine can only access files you explicitly upload or create within the platform. It cannot directly access your local file system without your permission, and all file operations are securely handled within your workspace.
Technical Requirements
What browsers are supported?
What browsers are supported?
Machine works on all modern browsers, including:
- Google Chrome (recommended)
- Mozilla Firefox
- Microsoft Edge
- Safari
- Opera
Are there any system requirements?
Are there any system requirements?
Machine’s web interface has minimal system requirements:
- 4GB RAM (8GB recommended)
- Modern web browser
- Stable internet connection (minimum 5Mbps)
Does Machine work offline?
Does Machine work offline?
Machine requires an internet connection to function as it runs in the cloud. However, some capabilities are cached for limited offline use, and you can access previously created files while offline.
Features & Capabilities
Can Machine write code for me?
Can Machine write code for me?
Yes! Machine can generate code in various programming languages based on your requirements. It can create complete applications, scripts, or code snippets, and can help debug existing code.
Does Machine run in my browser or on a server?
Does Machine run in my browser or on a server?
Machine’s interface runs in your browser, but the core technology operates on secure cloud servers. This architecture provides powerful capabilities without taxing your local device’s resources.
Can I automate recurring tasks?
Can I automate recurring tasks?
Yes, with Professional and Enterprise plans, you can schedule automation tasks to run on a recurring basis—hourly, daily, weekly, or monthly—without manual intervention.
Security & Privacy
Is my data secure with Machine?
Is my data secure with Machine?
Yes, security is our top priority. All data is encrypted in transit and at rest. We implement strict access controls, regular security audits, and follow industry best practices. For more details, see our Security & Privacy page.
Does Machine store my conversations?
Does Machine store my conversations?
Conversations are stored to maintain context and improve your experience. You can control data retention in your privacy settings, and you have the option to disable conversation history if preferred.
Can I delete my data?
Can I delete my data?
Yes, you can delete specific conversations, files, or your entire account data at any time through your account settings. When you delete your data, it’s permanently removed from our systems according to our data retention policy.
Troubleshooting
Machine seems slow or unresponsive. What can I do?
Machine seems slow or unresponsive. What can I do?
If Machine is running slowly:
- Refresh your browser
- Clear your browser cache
- Check your internet connection
- Try a different browser
- Reduce the number of open workspaces
I'm getting error messages. How do I fix them?
I'm getting error messages. How do I fix them?
Common errors and their solutions are documented in our Machine Errors page. If you encounter an error not covered there, please contact support with the specific error message and what you were trying to do.
How do I report a bug or suggest a feature?
How do I report a bug or suggest a feature?
We welcome your feedback! To report a bug or suggest a feature:
- Click on the “Feedback” button in the bottom right corner
- Select “Report a Bug” or “Suggest a Feature”
- Fill out the form with as much detail as possible
Still Have Questions?
If your question isn’t answered here, please contact our support:- Email: rcohen@mytsi.org
- Chat: Click the “Help” button in the Machine interface
- Knowledge Base: Explore more detailed articles at help.machine-ai.com