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Pixio has two kinds of account. Understanding which you’re in explains where your credits and assets went. You can belong to both — a personal account plus one or more teams. Switch between them in the app; whichever you’re in is the one being billed.
Generating in the wrong context spends the wrong balance and puts the output in the wrong library. Check which account you’re in before starting expensive work.

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Team accounts

A team account is a shared workspace: one plan, one credit pool, one asset library, many people. Good for a studio or agency where several people generate against a single budget and need each other’s outputs. Not necessary if you just want your own work in one place.

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Members and roles

Two roles, with owner above member: Permissions cover roles, billing, settings, members, and invites — all owner-level.
Any member can spend the team’s credits. There’s no per-member credit limit, so a shared pool needs a shared understanding of who’s generating what.

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Inviting people

1

Open the team's Members page

Available to owners.
2

Send an invite

Invite by email with the role they should have.
3

They accept

The invite is joined from the link. Invites can expire — an expired one needs re-sending.
Members can be removed, and roles changed, by an owner.

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Billing

Personal and team accounts bill separately, each with its own plan and credit balance. A team’s billing is managed on the team’s own Billing page, normally by an owner.
Upgrading your personal plan does nothing for your team, and vice versa. They’re independent subscriptions.

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Ownership transfer

Team ownership can be transferred to another member — the path to take when the current owner leaves. Do it before the account they own is deactivated.