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The status page shows live service availability, uptime, and incident updates. Check it first when something isn’t working — it usually answers the question faster than a support message.

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Service groups

Status is reported per area, so you can tell whether the problem is Pixio-wide or specific to what you’re doing:
  • Image generation
  • Video generation
  • Audio generation
  • Workflow automations
A single group degrading is common — video can be struggling while images are fine.

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What you’ll see

Two messages worth understanding:
  • “A large share of requests is failing right now” — real disruption; wait rather than burning credits on retries
  • “No meaningful traffic in the last 24 hours” — not enough volume to judge, not an outage

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When a generation fails

1

Check status

If the relevant group shows an incident, that’s your answer — wait it out. Failed runs aren’t charged.
2

Check the specific model

Model status can show one model failing while its group looks healthy.
3

Try a different model

Same capability, different family — usually the fastest route to an unblocked result.
4

Then report it

If status is clean and the failure repeats, it’s worth reporting. Include what you ran and when.
A model can be degraded upstream while everything else works normally. That’s why per-model status exists — check it before concluding your inputs are wrong.